Contact Andrew Velez for more information (912) 369-7777

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We understand that you may have many questions while considering if an EAP program is right for your business.  Here are some Frequently asked questions.  Please contact us if your question is not addressed below.

What is an Employee Assistance Program (EAP)?  

An employee assistance program is a partnership between employers and licensed professionals to provide behavioral health services to employees. In addition to these services  to employees, an EAP provides training, crisis response, and consultation to employers.

We have behavioral health benefits as part of our medical insurance coverage.  Why would we want, or need, an EAP?

An EAP is designed to meet the challenges of everyday stress in an individual’s life.  Whether it’s communication barriers between parents and children, financial,  stress in a marriage, or perhaps, job related stress; sometimes life just gets  “out of balance.”  An EAP can help restore that balance.  “Life coaching” is sometimes  an accurate description of an EAP.

Our medical insurance offers EAP services, isn’t that enough?

An EAP offered as part of a medical insurance plan typically has no providers. To access services an employee calls a 1-800-number.  The insurance company will then contact behavioral health providers in the area and make the referral.  This process can result in delays between making the initial contact and getting an appointment.

What makes an EAP with the Fraser Center different?

First of all,  we are local.  To access our services an employee calls the Fraser Center and simply says, “I work for ------and I would like to make an appointment.”  At the Fraser Center we service our EAP contracts. Appointments from EAP clients are given priority in scheduling.  

Are EAP services confidential?

Yes.  The Fraser Center cannot release any information concerning clients without the written permission of the client.   Exceptions to confidentiality are written into Georgia Law.  These include any suspicion of child abuse, elder abuse,  the threat to harm oneself or others.

Can we try it out for a while or are we locked into a long term contract?

All of our contracts are for one year, however, all of our contracts may be cancelled at any time with written notice.  If an employer chooses to cancel the contract  any employees currently scheduled  for visits will be seen under the terms of the contract.

What services do you provide for employers?

We provide the required training for certification as a drug free workplace.  This certification entitles the employer to a 7.5% reduction in Worker’s Compensation Insurance Premiums.   We also provide on-site critical incident response.   We offer training for supervisors, managers, and employees and we can tailor an educational program to fit most needs.

If we are certified as a Drug Free Workplace how do we receive the reduction Worker’s Compensation Insurance Premium?

Forward a copy of your certificate to your Insurance Company.

Our company is self-insured.  Do we also get the reduction? 

Yes.  Self insured employers should attach a copy of their certificate to their annual payroll report. The calculated premium will be reduced by 7.5%.  The reduced premium will reduce the amount the company is assessed.  (O.C.G.A. 34-9-421)

Who do I contact to learn more?

Call Andrew Velez at (912) 369-7777.

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