WILL ANYONE UNDERSTAND WHAT IT FEELS LIKE TO BE A MILITARY FAMILY?
Several of our staff and therapists have either served within the military or have supported family members who have. As an organization, we are trained in and knowledgeable about the cultural challenges you face being in the military. Our providers work on a daily basis with military personnel, veterans, and their families and have made the commitment to support your service.
I AM AN ACTIVE DUTY SOLDIER. HOW DO I make AN APPOINTMENT?
The following are recommendations to help navigate the process of scheduling a behavioral health appointment:
To use Tricare: If you would like to use your Tricare benefits, simply talk with your primary healthcare provider, other physician, or physician’s assistant (PA). They can refer you to one of the Tricare-approved therapists at the Fraser Counseling Center.
For immediate care without a referral: You may use your Military OneSource (MOS) benefits, as many of our therapists are also MOS approved. MOS bypasses the procedure on post, provided you have not been previously diagnosed with a mental health condition. Please provide a Fraser Counseling Center therapist name during your phone screening as this may help expedite the process. See the Tricare vs. Military OneSource question below for more information.
I AM A military SPOUSE, DO I NEED A REFERRAL TO make AN APPOINTMENT?
No. As a military spouse, you and your children do not need a referral for behavioral health care in the form of counseling (not including inpatient or residential services). Simply call us at (912) 369-7777 to schedule an appointment.
CAN ANYTHING I SAY IN SESSION BE REPORTED BACK TO COMMAND?
No. Everything said in session is completely confidential from your command. Other than following ethical and legal obligations to report child and elder abuse or threats to harm yourself or someone else, your session is completely confidential. Your information is also protected under HIPPA, which is legislation enacted to safeguard medical information. Military OneSource is the only exception, as they require providers to report incidents of domestic violence.
SHOULD I USE MY MILITARY ONESOURCE OR TRICARE BENEFITS?
Both Military OneSource (MOS) and Tricare offer benefits for counseling services. We recommend using MOS if you are an active-duty soldier who prefers to bypass the lengthy approval process for off-post care. MOS can also be helpful if you are struggling with minor adjustment or life issues you feel could be resolved within the 12-session limit. If you use MOS and are in need of more than 12 sessions, your provider will refer you to an outside therapist. It is important to note that MOS cannot be used if you have been diagnosed previously with a mental disorder or condition.
We recommend using Tricare for military spouses and dependents (children) as well as soldiers who are given a referral from their primary care provider. Tricare offers a simple billing process and therapy sessions can be requested until issues are resolved.
WE are interested in MARRIAGE COUNSELING, BUT MY SOLDIER cannot get APPROVED FOR AN OFF-POST REFERRAL. WHAT SHOULD WE DO?
Because military spouses do not need a referral to use their Tricare behavioral health benefits, we recommend that you make an appointment for marriage counseling through the military spouse's name. Your chart will be created as a couple and will be held and billed through the spouse's name and benefits.
At this time we do not provide immediate crisis intervention.
Please call 1-800-715-4225 for assistance or 911 for emergencies.